Game terms

1. These terms and your rights

These terms supplement the license and purchase conditions of the store from which you obtain Neon Siege. For iOS, Apple’s Standard End User License Agreement governs the application license; these game terms do not replace it. Apple’s applicable store terms also govern its checkout, billing and services.

If provisions conflict, mandatory law prevails, followed by applicable store terms for store transactions and Apple’s Standard EULA for the iOS application license. These terms then apply to our additional game and support arrangements. Nothing here removes a consumer right that cannot legally be waived.

Use the game only if you meet the applicable store age requirements. Where local law requires it, a parent or legal guardian must approve your use and purchases. The store’s content rating describes the game’s content; it does not replace any legal permission needed to enter a contract.

2. A license to play

The game and its digital content are licensed for personal use, rather than transferring ownership of our software, characters, artwork, music or other intellectual property. A paid unlock gives you the right to use the specified content in Neon Siege under the stated offer and these terms. It does not give you copyright, source files, resale rights or a real-world asset.

That distinction does not mean you have no rights. An unlock described as non-consumable does not expire or get used up through play. We do not reserve a general right to take away a valid paid unlock at will. Mandatory guarantees, remedies and any express commitments made with the purchase remain applicable.

You may install and use the iOS game as permitted by Apple’s Standard EULA and usage rules. Any applicable Apple Family Sharing rights remain available. Do not sell or distribute copied game assets, bypass purchase verification, or use the game unlawfully. Restrictions do not prevent uses expressly permitted by law, including applicable software interoperability rights.

3. Optional purchases

If introduced, character and weapon unlocks will be identified individually before purchase. The offer will explain the item, price, compatibility, included content and any progression requirements. A preview, announcement or future-content image is not an offer to sell that content.

Our planned model is a direct, one-time, non-consumable unlock of the named item. It is not a subscription, rented character or paid random reward. Unless the offer explicitly includes upgrades, an unlock does not buy every level, every weapon, campaign completion or guaranteed victory.

For purchases offered through Apple In-App Purchase, Apple presents the localized price and payment authorization. Only confirm a purchase you are authorized to make. A cancelled or pending payment does not establish a completed purchase. We will not ask for your Apple Account password or full payment-card details.

An item may also be earnable in the game. Where both paths are offered, the purchase screen must make the paid benefit clear. Do not purchase an item already available to you without checking exactly what the offer includes.

4. Unlocks and saved progress

If non-consumable purchases become available, valid purchases will be restorable using the Apple Account that purchased them on supported devices. Reinstalling the game or resetting its local campaign is not intended to cancel that purchase entitlement. We will provide a restoration option in any version that offers these purchases.

Purchase restoration and campaign recovery are different. The current game stores its campaign, earned currency, upgrades, formations and settings on the device. It has no NEONVAX cloud-save account. Deleting the app, losing a device or confirming a full reset may remove local progress. Restoring a paid character or weapon does not, by itself, restore missions, earned resources or subsequent upgrades.

If a purchase is refunded or revoked by the store, access associated with that transaction may be removed. This does not authorize us to remove unrelated valid purchases or unrelated earned progress. Contact support if entitlement status appears wrong.

5. Problems, refunds and remedies

If content does not unlock or does not work as described, contact us so we can investigate. For an Apple-billed purchase, you can request a refund through Apple’s Report a Problem service. Eligibility and the request process depend on the transaction, region, Apple’s rules and applicable law.

These terms do not impose a blanket “no refunds” rule. Rights relating to faulty or misdescribed digital content, required updates, cancellation or withdrawal remain available where the law provides them. Where immediate delivery affects a withdrawal right, any legally required notice and consent must be provided during the purchase process; this page alone does not obtain that consent.

6. Game updates and availability

We may update the game to fix defects, improve security, adjust balance and develop its content. An unlock does not promise an unchanged damage value or a particular competitive advantage. Changes should preserve the substance of the paid benefit and comply with applicable digital-content obligations.

We will give reasonable notice of material changes affecting paid access where practicable, and provide any remedy required by law. Removing an item from new sales does not by itself cancel existing valid unlocks. We cannot promise compatibility with every future device or operating system, but this does not limit any required support or update obligation.

7. Responsible use and support

Do not exploit payment systems, submit fraudulent purchase evidence, distribute malicious modifications, or threaten or harass people providing support. Any restriction responding to a breach must be proportionate and lawful. Where feasible, we will explain the issue and allow it to be corrected; urgent security or legal situations may require immediate action.

You may stop playing at any time. Deleting the app ends your local use; it does not erase Apple’s transaction records or itself request a refund. Privacy requests and support enquiries can be sent to contact@neonvax.com.

8. Responsibility and disputes

We are responsible for providing the game and paid content in accordance with applicable law and the promises we make. These terms do not exclude liability for fraud, deliberate misconduct, injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Please contact us first about a problem so we have a chance to resolve it. This is not a condition that prevents you from using a statutory remedy, contacting a regulator or bringing a claim in a court available to you under applicable law. We do not require mandatory arbitration or waive class-action rights in these terms.

We operate in the United States. Any mandatory consumer protections and jurisdiction rights of your place of residence remain unaffected. No exclusive state or court venue is imposed by these supplemental terms.

9. Revisions and contact

We will update the date on this page when these terms change and provide additional notice for a material change where required. Changes do not retroactively remove rights attached to a completed purchase. If a provision cannot lawfully apply, the remaining provisions continue only to the extent they can fairly operate without it.

For questions, purchase problems or legal notices, email contact@neonvax.com and identify Neon Siege in the subject. See our privacy notice for how we handle messages and technical information.