Player support

Report a problem

A useful report tells us what happened, what you expected and how to reproduce it. Screenshots or a short recording are especially helpful for blocked dungeon routes, missing objectives, animation problems and interface issues.

Please include the details below when available. Do not send passwords, full payment-card information, or unrelated personal data.

• Device model and iOS version.
• Game version or build number. If it is not visible, tell us when the build was installed.
• Operation or dungeon name, difficulty and selected heroes.
• The steps immediately before the issue, and whether it happens every time.
• A screenshot or recording with unrelated personal details removed.

Protect your progress first

Campaign progress is saved locally on your device. There is currently no NEONVAX cloud-save account or automatic campaign transfer between phones. A normal app update is intended to preserve existing data, but deleting the app, losing the device or confirming a full reset may remove it.

If progress appears missing, contact us before reinstalling or using a reset. We cannot promise to recover a local save that no longer exists. If you intentionally want a new campaign, read the reset confirmation carefully: a full reset clears local earned progress and upgrades.

If a mission or objective seems stuck

Capture the objective and nearby area before leaving the mission. Tell us which heroes are alive, whether enemies remain nearby, and what happened before progress stopped. These details help distinguish an unmet objective from a navigation or completion bug.

If the app stops responding, close and reopen it once. Avoid repeatedly resetting the campaign. If the problem recurs, send the operation name and reproduction steps so we can investigate.

Performance, audio and presentation

For stutter, heat or audio overlap, tell us how long you had been playing and which screens or missions you moved between. Include whether the phone was charging, Low Power Mode was on, or audio was playing through speakers, headphones or Bluetooth.

The game includes reduced-flash and camera-shake options. Please report any effect that remains uncomfortable or obscures important gameplay with those options enabled. Feedback about touch targets, text readability and color-dependent cues is welcome.

Purchase help

Real-money unlocks are not active in the current preview. If introduced, the purchase-enabled game will provide a way to restore valid non-consumable unlocks. That restores purchased access, not an entire locally saved campaign.

For an Apple-billed transaction, refund requests go through Apple’s Report a Problem service. We can help investigate missing content, but we do not need your Apple Account password or full payment details.

Privacy and other NEONVAX games

For a privacy request, use “Neon Siege privacy” in your email subject. Our game privacy notice explains the information we handle. Little Neons has its own support page; its progress and purchases are separate from Neon Siege.